Shipping Policy

Updated: June 16, 2026

Thank you for choosing DreamTraveller. We are committed to delivering your order quickly and safely. Please review our shipping terms below.

Shipping Items

United States Orders:
The following items are currently shipping from our overseas warehouse, delivery time 4-7 business days. 

• Elite Wide-Handle Carry On
• High End Aluminum Carry-On

All other products are in stock and stored in our warehouse in Walnut, California and ship via FedEx Home Delivery or FedEx Ground. US standard delivery (1-5 business days). Expedited shipping is not currently available. 

Orders containing both in-stock and overseas items may be split into separate shipments to ensure faster delivery of available products. 

International Orders:
For orders shipping outside the United States, items will be dispatched from our warehouse in Hangzhou, China via FedEx or UPS and other carriers. Estimated delivery time is 4-7 business days globally, excluding remote areas and islands.

Delivery times may be affected by regional events or unforeseen circumstances. If you are unable to complete checkout for your shipping address, please contact support@dreamtraveller.com for assistance.

Please make sure to provide your full shipping address in English to ensure smooth processing and delivery. APO/FPO, PO Box addresses cannot be accepted.

Shipping Carriers

FedEx, UPS, DHL, SF Express, and other carriers are our shipping partners. while our shipping time frames are fairly accurate, the shipping times are estimates and are subject to unforeseen delays.

How does delivery work?

We offer same-day dispatch on business days for orders placed before 3PM EST. Order cut-off: 3PM EST, orders before cut-off process same day, orders after cut-off process next business day. Please allow up to 24-72 hours for our team to pick and pack your order. 

When we ship the order you will receive a confirmation email with a tracking number. Please note, our shipping partners may take up to 24-48 hours to update their system.

Shipping Fees

United States (Mainland) Free shipping on orders over $100. A flat shipping fee of $10 applies to orders under $100.

Alaska, Hawaii & Puerto Rico We ship to these regions with an additional $50 surcharge. Please allow an extra 2–4 business days compared to mainland delivery timelines.

Canada, Europe, Middle East, Australia & New Zealand, and Southeast Asia Free standard shipping on orders over $100. Express Shipping via FedEx International Priority and equivalent carriers is available at a flat rate of $80.

Island Regions Shipping availability may vary. Please contact us before placing your order to confirm delivery options for your location.

Delivery Time

Delivery Time = Processing Time + Shipping Time

Processing Time: 1–2 business days

Estimated Shipping Time:

United States & Canada: 3–5 business days

United Kingdom: 5–7 business days
Germany, France, Spain, Switzerland, Belgium, Luxembourg, Netherlands, Austria, Czechia, Slovakia, Hungary, Poland, Italy, Ireland, Sweden, Denmark, Finland, Bulgaria, Estonia, Greece, Lithuania, Latvia, Portugal, Romania, Slovenia, Croatia: 5–9 business days

Japan & South Korea: 2–5 business days

India: 5–7 business days

Thailand: 7–10 business days

Singapore: 3–6 business days

Malaysia: 3–7 business days
Vietnam, Philippines: 4–7 business days

Indonesia: 5–10 business days

Australia & New Zealand: 4–8 business days

Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Israel: 7–10 business days

Mexico: 6–9 business days

Chile: 6–10 business days

Warehouse Address

Tracking Updates

Once dispatched, you will receive an email with your tracking link. Tracking updates: 1-2 business days (US warehouse) after label creation. For urgent cases, contact support@dreamtraveller.com.

FAQs

1. Will all my items arrive at the same time?

If your order contains multiple items, they may be shipped separately depending on product availability and warehouse locations. If this happens, you'll receive a separate tracking number for each shipment. Therefore, the packages might not be delivered at the same time.

2. Can I change my shipping address after placing an order?

Yes, you can request a shipping address change within 24 hours of placing your order, provided your order has not yet been processed for shipment. Once an order has shipped, we are unable to change the delivery address.

3. What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our Customer Support team within 2 business days of delivery. Include your order number and photos of the item received, and we'll resolve the issue as quickly as possible.

4. What if my order is delayed?

While we strive to deliver every order on time, shipping delays may occasionally occur due to factors beyond our control, such as severe weather, customs inspections, holidays, or other force majeure events. We appreciate your patience and understanding.

5. Can I cancel my order?

Orders can be canceled free of charge within 24 hours of purchase, provided they have not yet been shipped. Once an order has been shipped, it can no longer be canceled. If you choose not to accept the package or request a return, return shipping costs will be the customer's responsibility.

6. What if my package is marked as delivered but I can't find it?

Once a package is marked as delivered by the carrier, DreamTraveller is not responsible for lost or stolen packages. If you cannot locate your package, we recommend first checking with your neighbors, building management, or your local post office. If you still need assistance, please contact us and we'll do our best to help.

7. Will I have to pay customs duties or taxes?

No. All applicable customs duties and import taxes are covered by DreamTraveller. The price you pay at checkout is the final price, and no additional charges will be required upon delivery.

We work to minimize any chances of unexpected fees and ensure a smooth delivery experience.

Please contact your local delivery service first if your package tracking status shows delivered, but you don't receive the package. 

FedEx: 1-800-463-3339

UPS: 1-800-742-5877