Returns & Exchanges

At DreamTraveller, we want you to shop with confidence. If your luggage isn’t right for you, we make returns and exchanges simple and transparent.

100-Day Return Period

• You have 100 days from the date you receive your order to request a return or exchange.

• Requests for damaged, defective, or missing items must be submitted within 7 days of delivery.

Return Conditions

To qualify for a return:

• Items must be unused, in original condition, with tags, and in original packaging.

• Proof of purchase (order confirmation or receipt) is required.

• Items sent back without prior authorization will not be accepted.

• Gift cards, deeply discounted items, and shipping charges are non-refundable.

Return Process

1. Request Authorization
   Contact us at support@dreamtraveller.com with your order number, photos (if applicable), and reason for return.

2. Approval & Instructions
   Our team will review your request within 2–3 business days and provide return instructions.

3. Ship Your Return

   • If the return is due to a DreamTraveller error (wrong item, quality issue), we’ll cover return shipping.

   • If the return is due to customer preference (wrong size, change of mind), the customer is responsible for return shipping.

   • Use a shipping method with tracking; we are not responsible for lost returns.

Refunds

• Once we receive and inspect your return, we’ll notify you within 3–5 business days.

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Depending on your bank or card provider, it may take additional time to reflect.

• Original shipping costs are non-refundable.

Exchanges

• Defective or damaged items may be exchanged for the same product at no extra cost.

• Exchanges follow the same process as returns.

Notes

• Unauthorized returns or returns that fail inspection (used, damaged, missing packaging) may be declined.

• No restocking fee to be charged to the consumers for the return of a product.