Orders & Availability Information

Order Confirmation & Availability

After placing an order with DreamTraveller, you’ll receive an order confirmation email. Please note that this confirmation does not guarantee fulfillment. In some cases, we may need to adjust or cancel an order due to limited inventory, payment or order review issues, suspected fraud, or other operational concerns.

DreamTraveller reserves the right to:

• Limit purchase quantities, especially for high-demand or limited-stock products
• Pause, adjust, or cancel orders associated with flagged accounts, payment concerns, or suspicious activity
• Cancel orders involving unauthorized resale, bulk purchasing, automated bots, or misuse of our website and programs
• Modify or discontinue products at any time

An order is officially accepted once it has shipped. You will only be charged for items that are shipped.

Payment Methods

We accept the following payment methods:

Shop: Shop Pay, Shop Pay Installments, Store Credit

Cards: Visa, Mastercard, American Express, Diners Club, Discover
Wallet: Apple Pay, Google Pay, Amazon Pay, PayPal Wallet

Personal Use Only

By placing an order on our website, you confirm that your purchase is for personal or household use only. DreamTraveller products may not be purchased for resale, redistribution, or other commercial purposes without our written authorization.

If we determine that an order involves resale, fraudulent activity, or misuse of our return, warranty, rewards, or other programs, we may:

• Cancel the order or deny a return request
• Restrict or block future purchases
• Suspend or close associated customer accounts
• Deny warranty claims where permitted by law
• Revoke rewards, account benefits, or access to related services

These measures help protect our customers, our products, and fair access to available inventory.

Order Changes & Cancellations

Need to update or cancel an order? Please contact us as soon as possible. We’ll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.

Duties & Taxes

If you live in the United States, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws. These will be calculated at checkout. 

For orders shipped to other countries, additional import duties or taxes may apply. The amount will vary depending on the destination country and its applicable tax rates and regulations. These charges, if applicable, are the responsibility of the customer.

Shipping

Shipping times shown at checkout are estimates and may vary due to carrier delays, severe weather, holidays, address issues, customs processing, or other circumstances outside our control.

Once your order ships, you’ll receive a shipping confirmation email with tracking information. Tracking updates may take some time to appear after the carrier receives the package.

Please review your shipping address carefully before placing your order. DreamTraveller is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

Delivery and Signature Options

Our free shipping service does not include signature confirmation. If you require a signature upon delivery, please select an eligible paid signature-required shipping option at checkout.

Once tracking confirms that a package has been delivered, DreamTraveller is not responsible for packages that are lost or stolen after delivery. Because delivery is confirmed by the carrier, we’re unable to provide a replacement or refund for packages reported as lost or stolen after delivery. Please contact the carrier directly to report the issue and file a claim.

To help prevent delivery problems or package theft, we recommend:

• Get delivery notifications and alerts to stay informed.
• Redirecting your package to a nearby FedEx Office, Walgreens, Dollar General, grocery store, or other secure pickup location, when available.
• Checking the estimated delivery date and time window so someone can receive the package.
• Using FedEx Delivery Manager® to request a safe delivery location or place a temporary hold on your package.
• Shipping to a secure address where someone will be available to receive the order.

Where to Shop

DreamTraveller does not have authorized resellers or distributors. To ensure that you receive an authentic DreamTraveller product and full customer support, please purchase directly from dreamtraveller.com.

Products purchased from third-party sellers or platforms are not eligible for DreamTraveller returns, exchanges, after-sales support, or warranty coverage.

If you have questions about an order, please contact our customer service team at support@dreamtraveller.com any time.