Shipping Policy
Updated: February 9, 2026
Thank you for choosing DreamTraveller. We are committed to delivering your order quickly and safely. Please review our shipping terms below.
Shipping Items
The following items are currently shipping from our overseas warehouse, extended delivery (7 -12 days). Due to the Lunar New Year holiday, international transportation and logistics will be paused. Orders placed February 9 – 23, 2026 containing overseas warehouse items will ship starting February 24, 2026.
Aluminum 20"and 26" models in Gray
Elite Wide-Handle 20" Carry On
High End Aluminum 20" Carry-On
These products will be restocked at our California warehouse in late March.
All other products are in stock at our California warehouse and ship via FedEx Home Delivery or FedEx Ground. US standard delivery (1-5 Business Days). Expedited shipping is not currently available. US warehouse inventory continues to ship normally during the Lunar New Year holiday.
Orders containing both in-stock and overseas items may be split into separate shipments to ensure faster delivery of available products.
Shipping Carriers
FedEx, UPS, USPS, DHL, SF Express, and other carriers are our shipping partners. while our shipping time frames are fairly accurate, the shipping times are estimates and are subject to unforeseen delays.
How does delivery work?
We offer same-day dispatch on business days for orders placed before 3PM EST. Order cut-off: 3PM EST, Orders before cut-off process same day, Orders after cut-off process next business day. Please allow up to 24-72 hours for our team to pick and pack your order.
When we ship the order you will receive a confirmation email with a tracking number. Please note, our shipping partners may take up to 24-48 hours to update their system.
Shipping Fees
United States (mainland) & Canada: Free shipping on orders over $100; $10 shipping fee for orders below $100.
We do ship to Alaska, Hawaii and Puerto Rico, with an additional $50 shipping surcharge. Delivery typically takes 2–4 extra business days compared to mainland shipping.
Europe, Middle East, Australia and New Zealand, South East Asia, Africa: Free shipping on orders over $100.
We do not ship to Armed Forces (APO/FPO) or P.O. Box addresses. For island regions, please contact us for confirmation before placing your order.
Delivery Time
Delivery Time = Processing Time + Shipping Time
Processing Time: 1–2 business days
Estimated Shipping Time:
United States & Canada: 3–5 business days
United Kingdom: 8–10 business days
Germany, France, Spain, Belgium, Luxembourg, Netherlands, Austria, Czechia, Slovakia, Hungary, Poland, Italy, Ireland, Sweden, Denmark, Finland, Bulgaria, Estonia, Greece, Lithuania,Latvia, Portugal, Romania, Slovenia, Croatia: 10–15 business days
Japan & South Korea: 5–7 business days
Thailand: 7–10 business days
Singapore: 3–6 business days
Malaysia: 3–7 business days
Indonesia: 5–10 business days
Australia & New Zealand: 6–8 business days
Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Israel: 5–10 business days
Mexico: 10–15 business days
Chile: 15–19 business days
Warehouse Address
Orders for the U.S. and Canada are processed and shipped from our U.S. distribution center in California. For returns or exchanges, please contact our customer support to receive the return label and instructions.
Orders for other countries are shipped from our distribution centers in Hong Kong, China or other regional warehouses.
Tracking Updates
Once dispatched, you will receive an email with your tracking link. Tracking updates: 1-2 business days (US warehouse) or 7-9 business days (overseas warehouse) after label creation. For urgent cases, contact support@dreamtraveller.com.
FAQs
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Multiple Items: Items may ship separately depending on stock, but each will have its own tracking.
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Address Changes: Address cannot be changed once shipped. Please update within 24 hours of ordering.
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Wrong Product: Contact support within 1–2 business days for resolution.
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Delays: Some delays may occur due to force majeure. We appreciate your understanding and patience.
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Order Cancellations: Free cancellation within 24 hours if not shipped. Once shipped, customers bear return shipping costs.
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Customs & Taxes:
No extra charges. Your order arrives with all fees covered.
We work to minimize any chances of unexpected fees and ensure a smooth delivery experience.
Please contact your local delivery service first if your package tracking status shows delivered, but you don't receive the package.
Guarantee for Life
Every one of our luggage comes with a limited lifetime warranty.
100 days to try
Try it out for 100 days. If you don’t love it, send it back. Learn more.
US Free shipping
Enjoy free shipping on orders over $100 within the contiguous US.
Always Here for You
Questions about your order or product? We’re here to help anytime.