Shipping Policy

Thank you for choosing DreamTraveller. We are committed to delivering your luggage quickly and safely. Please review our shipping terms below.

Shipping

USPS, UPS and FedEx are our Shipping Partners While our shipping time frames are fairly accurate, the shipping times are estimates and are subject to unforeseen delays.

How does delivery work?
We offer same-day dispatch on business days for orders placed before 3PM EST. Order cut-off: 3PM EST, Orders before cut-off process same day, Orders after cut-off process next business day. Please allow up to 24-72 hours for our team to pick and pack your order. 

When we ship the order you will receive a confirmation email with a tracking number.Please note, our shipping partners may take up to 24-48 hours to update their system.

Shipping Fees

United States (mainland) & Canada: Free shipping on orders over $100; $10 shipping fee for orders below $100.

Available Countries

• North America: United States (excluding Hawaii, Alaska, Puerto Rico), Canada

⚠️ We do not ship to islands or P.O. Box addresses.

Delivery Time

Total Delivery Time = Processing Time + Shipping Time

• Processing Time: 1–2 business days

• Estimated Shipping Time: US & Canada: 4–7 business days

   

Shipping Confirmation & Tracking

Once dispatched, you will receive an email with your tracking link. Tracking updates may take 48–72 hours. For urgent cases, contact support@dreamtraveller.com.

FAQs

• Multiple Items: Items may ship separately depending on stock, but each will have its own tracking.

• Address Changes: Address cannot be changed once shipped. Please update within 24 hours of ordering.

• Wrong Product: Contact support within 1–2 business days for resolution.

• Delays: Some delays may occur due to force majeure. We appreciate your understanding and patience.

• Order Cancellations: Free cancellation within 24 hours if not shipped. Once shipped, customers bear return shipping costs.

• Customs & Taxes: 

  Do I need to pay any duties or VAT?
  United States: No extra charges. Your order arrives with all fees covered. 

We work to minimize any chances of unexpected fees and ensure a smooth delivery experience.

Please contact your local delivery service first if your package tracking status shows delivered, but you don't receive the package.